At AIA Cars Rental, your privacy is a priority. This Privacy Policy explains how we collect, use, store, and protect your personal information when you interact with our services — whether you contact us via WhatsApp, phone, email, or in person at our office.
1. Information We Collect
When you inquire about or book a vehicle with us, we may collect the following personal information:
- Identity information: Full name, nationality, date of birth
- Contact information: Phone number, WhatsApp number, email address
- Document information: Driving licence number, Emirates ID or passport number, visa details
- Payment information: Credit/debit card details for deposits and payments (processed securely)
- Rental information: Pick-up and drop-off dates, vehicle preferences, and any special requests
2. How We Collect Your Information
We collect your information through the following channels:
- WhatsApp and phone conversations when you make enquiries or bookings
- Email correspondence sent to [email protected]
- In-person visits to our office in Sharjah
- Document submission required for vehicle rental compliance under UAE law
3. How We Use Your Information
Your personal information is used solely for the following purposes:
- Processing and managing your vehicle rental booking
- Verifying your identity and driving eligibility as required by UAE regulations
- Communicating rental confirmations, reminders, and updates via WhatsApp or phone
- Processing payments and managing security deposits
- Complying with legal obligations under UAE law
- Resolving disputes or handling any claims arising from a rental
We do not sell, trade, or rent your personal information to third parties for marketing purposes. Your data is used exclusively to deliver our rental services to you.
4. Data Sharing
We may share your information only in the following limited circumstances:
- Regulatory authorities: UAE Traffic Police, Roads and Transport Authority (RTA), or other government bodies when legally required
- Insurance providers: In the event of an accident or insurance claim
- Payment processors: To facilitate secure payment transactions
5. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, and for a minimum period required by UAE law. Rental records are typically retained for up to five (5) years for legal and audit purposes.
6. Data Security
We take appropriate measures to protect your personal information from unauthorised access, loss, or misuse. Physical documents are stored securely at our office. Digital communications are handled through encrypted platforms including WhatsApp and Gmail.
7. Your Rights
You have the right to:
- Request access to the personal information we hold about you
- Request correction of any inaccurate information
- Request deletion of your data where no legal obligation requires us to retain it
To exercise any of these rights, please contact us via WhatsApp at +971 502254819 or email [email protected].
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a revised effective date. We encourage you to review this page periodically.
9. Contact Us
For any privacy-related questions or concerns, please reach out to us:
- WhatsApp / Phone: +971 502254819
- Email: [email protected]
- Address: 37 St Rabay Bin Rafeh 52nd St, Al Yarmook, Sharjah, UAE